Terms & Conditions

1. Detailed description of goods and/or services
Joburg 360 is a business in the Tourism industry that sells guided tours.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of email.

3. Export restriction (Optional)
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Joburg 360 is subject to availability. In cases of unavailability, Joburg 360 will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

5. Customer Privacy policy
Joburg 360 shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa and MasterCard.

7. Card acquiring and security
Card transactions will be acquired for Joburg 360 via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Joburg 360 separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Joburg 360 takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Joburg 360 chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Joburg 360 may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Sarah Barret based in South Africa trading as Joburg 360.

14. Revive Rehab (PTY) LTD contact details
Company Physical Address: 2 Cunene Road, Emmarentia, 2195. 
Email: sarah@joburg360.com 
Telephone:  082 880 1820