Frequently asked questions
Do you offer walking tours only?
Not at all. We developed a reputation for walking tours during Covid-19 (when shared vehicles were not an option). But now we are back to touring all over the city by minibus, car and on foot. Please see our Popular Tour options for more details.
Johannesburg has a reputation for crime. Will I get robbed if I’m on a walk?
Yes, Johannesburg does have a reputation for crime, but it is unlikely that you will encounter any crime on one of our walks and tours. In fact, in the past few years, we have had only one incident. We were in downtown Johannesburg, and a wallet was stolen from a man’s pocket. But the thief returned it immediately, as he knew he’d been spotted!
Of course, we can never guarantee in any city of the world that nothing bad will happen to you. But if you take sensible precautions, keep your valuables hidden or wear bags, cameras etc. securely around your person, you should be fine. Please always travel with a minimum of jewellery, cash and valuables wherever you are.
How much walking is involved, and do I have to be very fit?
We cover a few kilometres (a mile or two) on average, but this is at a slow pace over a number of hours and with lots of stops along the way. You need only a basic fitness level in order to take part, but you do need to feel you can walk well enough to sign up for a walking tour.
What happens if it’s raining on the day?
If there is a very light drizzle or intermittent rain, please put your waterproof jacket on, preferably with a hood, or carry an umbrella, and we will continue with the tour.
If there is prolonged or heavy rain, the tour will be postponed or cancelled, and you will receive a full refund.
What if I cancel at the last minute? Will I get a refund?
100% cancellation fees apply if you cancel within 24 hours of the tour. For cancellations within other periods, please see our Rates page. If Joburg 360 cancels your tour, e.g. in the case of heavy rain, then you get a full refund.
What other walks and tours do you have lined up?
We are are still fine-tuning the programmes for our Cradle of Humankind options. Also, we are constantly improving the way we showcase Johannesburg in one or two days, which is sadly as much time as international visitors generally allocate to our city – even though far longer is required to take in everything there is to see and do!
Are your questions still unanswered? Ask below and we’ll answer you in the best way that we can.